PAYMENTS

kinnon.com.au accepts credit card (Visa, MasterCard and American Express) and PayPal transactions. Your bank, credit card and personal payment details are never shared. Please note, all invoices and payments will be processed via Kinnon's parent company Hallow Brands Pty Ltd.

CHRISTMAS RETURNS POLICY

For orders placed in December, we offer a complimentary extended returns policy of 90 days. 

RETURNS & REFUND POLICY

Changed your mind? 

You have 30 days to return any item, other than those which have been personalised/monogrammed. Email us at hello@kinnon.com.au to let us know you will be returning your item, and so long as it arrives back in its original packaging and exactly the same condition as it was when we shipped it to you, we will offer a full refund.  Please note, the return postage will be at your expense.  Please also ensure you receive a tracking number for your return parcel so that it can be traced.  If we do not receive it, we cannot refund it.

Unhappy with the quality of an item?

We are passionate about delivering our customers high quality products and offer a two year warranty on all items. If any product, including those which have been monogrammed/personalised, is faulty in some way, please contact us immediately at hello@kinnon.com.au. A replacement item will be issued and all postage fees covered by us. If you would prefer, we will promptly refund your purchase price.  For more details on our warranty policy, click here.

Returns address:
Kinnon - Hallow Brands
Attn: Customer Care
24/148 Chesterville Road
Moorabbin Vic 3189
Australia
t. +61 3 9682 9622

Once your returned order has been received, you refund will be processed back into the account that you purchased from, within 2 business days.