1. Introduction 

The Kinnon brand and website is owned and operated by Hallow Brands Pty Ltd ABN 51 443 169 338 of 24/148 Chesterville Road Moorabbin Vic 3189, Australia.

This privacy statement explains our policies for the collection, use, disclosure and storage of personal information in relation to this website. This privacy statement is subject to change without notice.

Whenever you provide any personal information to us while using this website, you are consenting to the collection, use, disclosure and storage of that information in accordance with this privacy statement.

2. Collection of personal information

‘Personal information’ is basically information or an opinion that can identify you.

The personal information we may ask for includes:

  • information that identifies you, such as your name, address and date of birth
  • your delivery address
  • your email address
  • your telephone number
  • you debit/credit card details

If you choose not to provide certain types of personal information to us, we may be unable to provide you with the goods or services that you have requested where that information is necessary to providing such goods or services.

We may collect personal information which is required to be given by you to enable online payment for goods or services through this website. Any information required to be given by you to enable such payment is collected by us and then disclosed as is necessary to the financial institution, which provides the particular payment transaction facility.

3. Use of personal information

We only use your personal information according to the purpose for which it was provided and otherwise in accordance with law. Some examples of when we may use your personal information are as follows:

in completing a transaction for goods or services via this website
in responding to your queries promptly and efficiently
with your consent, in keeping you up-to-date with the products, services, events or promotions we offer from time to time
in researching the needs of our customers

4. Disclosure of personal information

We do not sell, rent or trade personal information about you to or with third parties. Depending on the purposes for which we have asked you to provide your personal information, we may disclose that information to such third parties as is necessary to achieve those purposes. We do not disclose your personal information to third parties for any purposes which are unrelated to the purposes of collection unless required to do so by law.

5. Storage of personal information

 The personal information which we collect from you through this website may be stored by us in various forms including both electronic and hardcopy. We take reasonable steps to maintain the security of any personal information which we have stored, including taking steps to prevent loss, misuse and unauthorized access, use, modification, disclosure, alteration, or destruction of such information.

6. Communication & Marketing

If you have made a purchase from our store or signed up to our database we may occasionally update you on our latest products, news and special offers via email and telephone. All lapoche database members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by clicking 'unsubscribe' on any communication you receive.

7. Cookies

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit kinnon.com.au, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. The website will work with cookies disabled, but you will need to manually sign in each time you visit.

8. Third party sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. Privacy complaints

If you have a complaint in relation to a privacy matter with us (including in relation to how your personal information has been handled), please contact us in writing including details of your return address. We will respond to you after we receive a written complaint, within 15 working days.